Contact Us

Residential Customers

Send an e-mail

Go to:
Pay Your Bill
Your Account

Business Customers

Send an e-mail

Go to:
Pay Your Bill
Your Account

Power Outages

1-877-588-1010 or view the online outage map.

Customer Care

Hillsborough County
813-223-0800

Polk County
863-299-0800

Others
1-888-223-0800

Hours of operation 7:30 a.m. to 6:00 p.m., Monday through Friday.

TTY for the hearing-impaired

The Customer Care Department is equipped with a TTY device (special text telephone equipment for customers with hearing and/or speech disabilities). Customers requesting this service can call (TTY only) (813) 228-4613.

Report suspected electricity theft or meter tampering

Submit online form

Energy-Saving Programs

813-275-3909

Zap Cap Systems Surge Protection

1-877-SURGE-22
(1-877-787-4322)

Mailing Address

Bill Payments
Tampa Electric
P.O. Box 31318
Tampa, Florida 33631-3318

General
Tampa Electric
P.O. Box 111
Tampa, FL 33601-0111

Stay informed

Call our toll-free automated system at 1-877-588-1010 to report a power outage or public safety concern. The system can recognize the number you're calling from to enable us locate outages faster. Help us by updating your primary and alternate phone numbers.

  • If you have not updated your phone numbers when you call 1-877-588-1010, the system will need your Tampa Electric customer account number to recognize your address.