- Prime Time Plus
- Energy Audit
- Energy Planner
- Ductwork
- Ceiling Insulation
- Window Replacement
- Heating & Cooling
- Energy Star® New Construction
- Energy Star® Pool Pump
- Energy Star® Smart Thermostat
- Education and Awareness
- Weatherization
- Energy Calculators
- Energy-Efficiency Tips for Home
- Vendor Number Form
In Need of Payment or Financial Assistance?
We understand that life can be challenging at times and we’re here to support you. We offer a variety of options to assist with bill payments, including flexible plans, our Share program and many free energy-saving resources to help lighten the load. Additionally, we’ve partnered with compassionate organizations that may be able to offer further support with utility bills and other services. You’re not alone – we’re here to help.
Helpful TECO Programs
Flexible Payment Arrangements
We're pleased to offer flexible payment arrangements to customers who qualify. If circumstances make it impossible to pay your bill by the due date, you may be eligible for a payment arrangement. Certain guidelines and requirements apply.
To request a payment arrangement:
Log into your online account at TECOaccount.com and click on Payment Arrangement to complete our request form. If you don't have an online account, register here. Please note that it may take up to two business days to process your request.
To make a payment arrangement sooner, contact us on weekdays from 7:30 a.m. to 6:00 p.m. at 888-223-0800.
TECO Share
TECO's Share program provides utility bill assistance to our customers who qualify. Share is administered by third-party charitable organizations. You're encouraged to call 211 to learn if you qualify.
Budget Billing
Budget Billing is a free and easy way to take the highs and lows out of your electric bill. It is designed to help you manage your energy costs, reduce seasonal bill shocks and maintain your budget with predictable monthly payments.
Due Date Plus
Due Date Plus assists residential customers on a fixed income or whose Social Security, retirement, disability or other support payment is received on a date that doesn’t coincide with their utility bill due date.
Helpful Ways to Save Energy and Money
Energy-Savings Programs
Save energy and money with dozens of energy-saving programs, from monthly bill credits to time-of-use rates and energy-efficiency rebates.
Neighborhood Weatherization
Our Neighborhood Weatherization program helps customers lower their energy costs by making their homes more energy efficient. If you qualify, we’ll install energy-saving items at no cost.
Other Services
LIHEAP
The Low Income Home Energy Assistance Program assists low-income households in meeting immediate home energy needs. Learn about eligibility requirements or find your local service center.
EHEAP
The Emergency Home Energy Assistance for the Elderly Program assists low-income households where at least one person is 60 or older when the households are experiencing a home energy crisis.
Community Partners
Check with our community partners for additional resources that may be available to help beyond your energy bill.
We're Here for You
We understand that many of our customers may be facing difficult times, and we want you to know that we’re here for you. Our dedicated Customer Assistance Team is ready to offer support and guidance. Please take a moment to watch the video to learn more about how we can assist you.
