Be Wary of Anyone Demanding Immediate Payment through a Mobile App or Cryptocurrency
Tampa Electric cautions customers that “spoofing” scams have spiked in recent days, including demands for electronic payments through cash or bank applications on smart phones.
Scam attempts have significantly increased since the pandemic started. In fact, in 2021, twice as many customers heard from scammers than during the previous year. And so far this year, scammers are keeping a similar pace, with nearly 2,000 customers hearing from scammers already, and about 40 of them losing nearly $40,000.
Scammers know that when someone’s distracted, they’re more likely to fall victim to their scam. That’s why scam activity increases around holidays, during busy times and in times of crisis. Scammers are also prone to target customers who speak English as a second language.
The basic premise of the scam is:
- Someone falsely claiming to be a Tampa Electric representative contacts a customer, claims the account is past due and demands immediate payment.
- Typically, the scammer calls a customer from a phone number that falsely appears to be TECO, called “spoofing,” which makes it more convincing. The call may be from a person or an automated voice.
- Increasingly, the scammer instructs the customer to download and use a payment app. Sometimes they instruct customers to purchase a prepaid debit card from a local drug store.
- Scammers have even requested payment through cryptocurrency.
- In some cases, customers have paid the scammers thousands of dollars.
How can you discern between a scammer and a credible Tampa Electric call?
- Tampa Electric does not accept payments through mobile payment apps or cryptocurrency.
- Tampa Electric never demands payment in person or calls to ask for credit card or debit card numbers.
- Know the status of your account. You can view your account through Tampa Electric’s secure online portal, tecoaccount.com, or by calling the phone number listed on your bill or on our website.
- TECO will always validate your account with you. For residential customers, this is typically the last four digits of your Social Security number.
Tampa Electric urges customers to be wary of anyone claiming to be from the utility, either in person or over the phone. Various versions of this scam have affected Tampa Electric – and utilities across the country – for a decade.
All Tampa Electric employees are required to carry photo identification cards. If someone claiming to be a Tampa Electric representative visits your home or business, request to see an ID badge or call the company to verify their identity. If an imposter shows up in person pretending to be from Tampa Electric, immediately report it to your local law enforcement agency.
If you are uncertain about an individual's association with Tampa Electric – or about your bill – you can view your account through Tampa Electric’s secure online portal, tecoaccount.com, or contact the company for verification:
- In Hillsborough County, call 813-223-0800
- In Polk County, call 863-299-0800
- In all other areas, call 1-888-223-0800
Tampa Electric is a member of the Utilities United Against Scams (UUAS) collaborative. The group consists of more than 150 gas, electric and water utility companies across the country and Canada. Members of the organization work across the utility industry and with regulators, law enforcement and telecommunications partners to help stop scams targeting utility customers.
Tampa Electric, one of Florida’s largest investor-owned electric utilities, serves about 800,000 customers in West Central Florida. Tampa Electric is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.
