Tampa Electric was recently recognized as a Trusted Business Partner by commercial customers in a national study. It was among 22 utilities honored for developing trust with business customers.
The honor of Trusted Business Partner is given each year to utilities with exceptional performance in customer focus, business community support, communications effectiveness, reliable quality, environmental dedication and company reputation – the six factors that make up Escalent’s Brand Trust Index.
The 2022 Cogent Syndicated Utility Trusted Brand & Consumer Engagement™: Business study provides a comprehensive view into utilities’ relationships with their business customers. The study was conducted by Escalent, a top human behavior and analytics firm.
"It's a privilege to provide our business customers with safe, reliable, affordable and clean electricity," said Karen Sparkman, vice president of Customer Experience for Tampa Electric. "We work hard each day to be easy to do business with, offering our customers energy options, tailored solutions and innovative programs. We are honored they consider us a Trusted Business Partner."
About 18,000 business utility customers from 82 of the largest electric, natural gas and combination utilities across the country responded to the web-based survey. Tampa Electric was also named a Trusted Business Partner in 2019 and 2021.
Tampa Electric, one of Florida’s largest investor-owned electric utilities, serves about 800,000 customers in West Central Florida. Tampa Electric is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.
