For the second consecutive year, Tampa Electric was recently recognized as a Business Customer Champion for commercial customer engagement in a national study. It was among 29 utilities honored for providing world-class customer experience during a time of great customer need.
Overall, Business Customer Champions were credited with strong outreach to local communities, leading to greater utility-business customer relationships and loyalty. The honor is given each year to utilities with exceptional performance in brand trust, service satisfaction and product experience – three categories that compose Escalent’s proprietary Engaged Customer Relationship (ECR) Index.
The Cogent Syndicated 2021 Utility Trusted Brand & Consumer Engagement™: Business study provides a comprehensive view into utilities’ relationships with their business customers. The study was conducted by Escalent, a top human behavior and analytics advisory firm.
“We continue to work hard to be a company that businesses want to work with,” said Karen Sparkman, vice president of Customer Experience for Tampa Electric. “We thank our business customers for their trust, loyalty and for recognizing our efforts.”
This year for business customers, Tampa Electric implemented a Drive Smart electric vehicle (EV) charger pilot program. Tampa Electric will install more than 200 plug-in EV chargers at qualifying business locations in 2022.
About 16,600 business customers from 81 of the largest electric, natural gas and combination utilities across the country responded to the web-based survey.
Tampa Electric, one of Florida’s largest investor-owned electric utilities, serves about 800,000 customers in West Central Florida. Tampa Electric is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.
