To report any life-threatening conditions, please call 911.
Report an outage
You will need your account number or a phone number associated with your account. Update your information below.
- Call 1-877-588-1010 to report a power outage or electrical emergency
- Report your outage online
- Text OUT to 35069
Update your information
Help us serve you better by updating your primary and alternate phone numbers. Our automated system will match your landline or mobile number to your residential or business address when you call, helping us locate outages and problems quickly.
Sign up for Power Updates via text, email or phone
Tampa Electric's Power Updates will keep you informed about your electric service. When you sign up, you can let us know how you'd like us to contact you. You can receive texts, emails, and/or phone calls regarding your service and other important information.
If you already have a Power Updates profile, log in to manage your contact information and settings.Sign up Log in
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About power outages
Providing reliable service is one of our top priorities. However, natural occurrences like trees and animals coming into contact with electrical equipment cause more than half the outages that occur. View our reliability tip sheet to learn more. Did you know there are two main types of outages - a power outage and a momentary interruption? Download our outage brochure for complete details.
Our restoration process
We follow a restoration plan with priorities to help the community return to normal as fast as possible. View this video to see how our crews work until power is restored to all customers. Use our outage map to keep up to date about outages in your neighborhood.
Prepare your home for power restoration
You should make sure your home is ready to safely receive electricity once power has been restored. Make sure there are no flammable items on the stove, no irons left on or other potentially dangerous situations. Turn off as many appliances as possible that require electricity and turn them on one by one after power is restored. This causes less stress to the power system and ensures that all customers get restored without unnecessary delays. You may want to leave your front porch light on so you will know when power is restored. When in doubt, or when leaving the home for an extended period, you should switch off your power at the main breaker.